A customer comes in and he says that I am facing issues with the AirPods I purchased from your store and I want to return it. So you can entertain his request by going to POS home and

1. Click on **Issue Refund**
2. Search invoice by scanning or click on Invoice finder.
3. Ask the customer when the purchase was made.
4. Select the Invoice for processing the return request by clicking on the View button.
5. Now select the items that the customer wants to return.
6. Here you can enter the refund amount.
7. Or you can also exchange the product by clicking on exchange and select a new product.
8. Click on Proceed.
9. The items will be added to the POS basket.
10. Now click on check out and process the payment.
11. When Payments have been processed a "Refunded" invoice will be generated.