RepairDesk does not limit its customers when it comes to the choice of payment terminals. It allows its customers to integrate whatever payment terminal they want to use. Below are some of the most famous payment terminals and their hardware setup.

EFTPOS Payment Terminal

RepairDesk is happy to integrate with Australia's business only bank and EFTPOS provider, TYRO. Bringing RepairDesk and Tyro together, it is dedicated to helping you manage your electronic payments, reduce the cost of their acceptance and improve your business processes. Tyro delivers faster transaction speed, unmatched reliability and safer payments with value packed features that best fit industry needs.

EFTPOS Terminal Setup

To set up this integration on RepairDesk, you need to follow the steps given below.

1. First you need to press Menu button on terminal. Find and select the option for Integrated EFTPOS.

1. Enter your Admin Pin which is required only for first time when you are setting up the terminal.

1. Select Authorize POS. A Merchant ID (MID) and Terminal ID (TID) will appear on the screen.

1. From your RepairDesk account, head to Integrations page --> Tyro. You will see the fields to enter Merchant ID and Terminal ID. Enter the Merchant ID and Terminal ID from Tyro terminal. Hit Pair to set up the pairing with Tyro.

1.  You will get the terminal details displayed once the pairing with the terminal is successful.

Making Payments Through Tyro

Now when an invoice is created from RepairDesk following the process described here, Tyro will be shown as payment method on checkout screen.

1. By hitting process payment, transaction will be processed and meanwhile user will get the following pop-up.

1. Once the transaction is completed, it will give a success message as shown below.

1. You will be required to hit Confirm button to log the transaction in RepairDesk. If you try to close the pop-up without hitting Confirm, you will get the error message displayed as shown below.

In case if Google Cloud Print or Print Node is enabled on your account and if you have disabled the options to print thermal receipt ticket and invoice, you will the receipts automatically opened in new browser window and you can print them manually.

Merchant Copy and Customer Copy will be shown in new browser window.

Similarly, under PDF view of thermal receipt from POS, if the trigger to integrate receipt is enabled, an integrated tyro receipt will be shown along with RepairDesk receipt as shown below.

TSYS Payment Terminal

TSYS provides you the benefit of cloud based payment processing which is reliable as well as efficient.

RepairDesk allows its users to integrate with TSYS in order to grow their business. To know more about RepairDesk's partnership with TSYS please click here.

TSYS Terminal Setup

Just follow these steps and you are good to go!

1. Sign up on TSYS. Once you have created an account, you will be provided with:

a) Merchant Name

b) Merchant Site ID

c) Merchant Key

1. In RepairDesk go to Settings >> Integrations >> TSYS.

1. Enter the Merchant Name, Merchant Site ID and Merchant Key on TSYS Payment Gateway Setting page.
2. Turn on the TSYS Genius device. Enter "0 0 0" (zero-zero-zero) three times, enter TSYS Genius password (9416557) and press the enter button. Note the IP Address. To know more about this step, click Here.
3. On the TSYS Payment Gateway Setting page in RepairDesk, enter the Device IP and hit Save.
4. Once you have successfully configured, please install root certificates for Firefox, Chrome or Safari so you can process a transaction. To know more about how to install TSYS Genius Root Certificates please click Here.
5. You can download certificates for TSYS from here. The same certificate will work for Windows, iOS and Android devices.

How to setup TSYS Certificates?

Some clients may face an issue with TSYS Certificate trust settings. To resolve this, we are providing below how to set up trust settings of TSYS Certificates in both Mozilla Firefox and Google Chrome. A. Firefox

After you have successfully installed TSYS Cartificate,

1. Head to settings in Mozilla Firefox.
2. Go to Advanced Certificates.
3. Select Authority
4. Open TSYS
5. Edit CA Certificate Trust Settings and select all there check-boxes.
6. Finally, click on Save.

Now TSYS Certificate would be considered as a trusted certificate and you can run TSYS Integration smoothly on Mozilla Firefox.

B. Chrome

To set up TSYS Certificates in Google Chrome,

1. Open Google Chrome
2. Head towards Settings
3. Search for Certificates from the search field
4. Click on Manage Certificates
5. Open Trusted Root Certification and see if TSYS is present there.

If it is not in Trusted Root Certification,

1. Open TSYS Certificate
2. Install the certificate in the local machine and
3. Place the certificate under Trusted Root Certification Authorities.
4. Proceed with installation

Now TSYS Certification would be considered a trusted certificate by Google Chrome.

Troubleshooting

A. Issue with TSYS Root Certificates:

In case if you're unable to see TSYS Certificates under Trusted Root Certifications, check them under Trusted Publishers. Import the certificate here, if it's not already appearing there.

1. Open TSYS Certificate

2. Install the certificate in the local machine, and

3. Place the certificate under Trusted Publishers.

4. Proceed with installation.

B. Issues with IP:

TSYS works best when IP address for TSYS Genius is set as Static. In case of IP being Dynamic it will keep changing. In that case, you would have to match the IP in RepairDesk TSYS Integration and IP showing up on TSYS Genius Terminal. Perform these steps to make IP static on TSYS Genius Device:

1. Make sure you have your IP address, subnet mask, Gateway and DNS1 from your network administrator for the Genius device to connect to your router/switch.
2. On the keypad, hold down 1, 5 and 9 buttons together for two seconds, and then release.
3. Use the keypad to insert the password 166832 and press Enter. In case this password is not working, please contact TSYS Support.
4. On the tabs at the top of the screen, touch Administration and then Communication.
5. From the tabs at the top of the Communications screen, touch Network and then Ethernet.
6. From the Ethernet screen, touch the edit symbol next to Mode.
7. Select staticIP and touch OK.
8. Touch the Pencil symbol next to IP Address and use the keypad to enter the IP address assigned to the Genius CED and then touch OK.

-Configure your subnet mask, Gateway and DNS settings.

1. Touch Apply.

For more information, please click Here.

C. OS Version:

Please make sure that OS and Application Versions for TSYS Genius are updated

At the moment the latest OS for TSYS is RFS00190 and Application Version is 5.0.8.0

D. TSYS CORS Settings

If the above mentioned steps haven't fixed your TSYS configuration already. then it's probably an issue with TSYS CORS settings. Please contact TSYS support and they will enable CORS settings for you.

RD Payments

While other payment terminals give you a hard time during setup and charge a hefty transaction fee, RD payment terminal comes to your rescue. RD payment terminal is the simplest, easiest and fastest payment terminal. It requires no extra steps for setup as it is already integrated with RepairDesk. Moreover, the transaction fee charged is so minimal that you might just start dancing as you save a lot!