Revision: 79cb3022bb
Edited Frequently Asked Questions - 2ndLifePhoness
@@ -1,14 +1,11 @@
-**Frequently Asked Questions - 2ndLifePhones**
-===============================================
+Grading
+=======
-Grading [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#grading)
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-
-### How do we grade [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#how-do-we-grade)
+### How do we grade
The checker holds the device 18 inches away from their eyes and rotates it 360 degrees for about for about 30 seconds. Based on their visual assessment one of 5 grades is assigned-**[Grade A](https://2ndlifephones.com/pages/grade-a)**, **[Grade AB](https://2ndlifephones.com/pages/grade-ab)**, **[Grade BC](https://2ndlifephones.com/pages/grade-bc)**, **[Grade B](https://2ndlifephones.com/pages/grade-b)**, **[Grade D](https://2ndlifephones.com/pages/grade-d)**
-#### Our functional grades [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#our-functional-grades)
+#### Our functional grades
We have 6 functional grades for our devices
@@ -24,60 +21,54 @@
**Board Level Failure** – These devices have a board level failure and typically require micro soldering to be fixed
-### **FAQs** [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#faqs)
+### **FAQs**
-### [Is your grading consistent order to order?](https://2ndlifephones.com/pages/grading#collapseOne1) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#is-your-grading-consistent-order-to-orderhttps2ndlifephonescompagesgradingcollapseone1)
+### [Is your grading consistent order to order?](https://2ndlifephones.com/pages/grading#collapseOne1)
Consistency is our biggest promise to our customers–both in terms of product availability and grading. You will find that we will always be stocked on most SKUs and always have the same quality and functional outcomes
-### [Is there variation from device to device?](https://2ndlifephones.com/pages/grading#collapseOne2) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#is-there-variation-from-device-to-devicehttps2ndlifephonescompagesgradingcollapseone2)
+### [Is there variation from device to device?](https://2ndlifephones.com/pages/grading#collapseOne2)
-1\. Yes in pre-owned devices, it is not possible to have the same device so there is variation device to device.
+1\. Yes in pre-owned devices, it is not possible to have the same device so there is variation device to device. 2. However, each device will individually meet our criteria for that grade
-2\. However, each device will individually meet our criteria for that grade
+### [What if some devices do not meet my expectations?](https://2ndlifephones.com/pages/grading#collapseOne3)
-### [What if some devices do not meet my expectations?](https://2ndlifephones.com/pages/grading#collapseOne3) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#what-if-some-devices-do-not-meet-my-expectationshttps2ndlifephonescompagesgradingcollapseone3)
+1\. We offer a 90 day, full refund policy on your first 5 orders to make sure you get the products you expected. 2. After your first 5 orders, we expect that you will have experience our grading consistency and spread and will offer replacements only
-1\. We offer a 90 day, full refund policy on your first 5 orders to make sure you get the products you expected.
+### [What is the return process?](https://2ndlifephones.com/pages/grading#collapseOne4)
-2\. After your first 5 orders, we expect that you will have experience our grading consistency and spread and will offer replacements only
+1\. You can request returns by emailing **[[email protected]](mailto:[email protected])** 2. You will need the IMEI/Serial, 2ndlife invoice number and reason for return. Returns are approved within 24 hours.
-### [What is the return process?](https://2ndlifephones.com/pages/grading#collapseOne4) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#what-is-the-return-processhttps2ndlifephonescompagesgradingcollapseone4)
+Quality Process
+---------------
-1\. You can request returns by emailing **[[email protected]](mailto:[email protected])**
-
-2\. You will need the IMEI/Serial, 2ndlife invoice number and reason for return. Returns are approved within 24 hours.
-
-Quality Process [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#quality-process)
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-
-### [How can we place an order?](https://2ndlifephones.com/pages/quality-process#collapseOne1) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#how-can-we-place-an-orderhttps2ndlifephonescompagesquality-processcollapseone1)
+### [How can we place an order?](https://2ndlifephones.com/pages/quality-process#collapseOne1)
Once you register, you can place an order online and check out. If you need larger quantities, you can also call, text or Whatsapp us and we can discuss order specific pricing
-### [What warranty do you offer on your products?](https://2ndlifephones.com/pages/quality-process#collapseOne2) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#what-warranty-do-you-offer-on-your-productshttps2ndlifephonescompagesquality-processcollapseone2)
+### [What warranty do you offer on your products?](https://2ndlifephones.com/pages/quality-process#collapseOne2)
We offer a 90 day, full refund policy to make sure you get the products you expected. This policy is limited to 30 days during new product launch times and is clearly mentioned on the invoice
-### [Can I get pictures/video of a batch](https://2ndlifephones.com/pages/quality-process#collapseOne3) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#can-i-get-picturesvideo-of-a-batchhttps2ndlifephonescompagesquality-processcollapseone3)
+### [Can I get pictures/video of a batch](https://2ndlifephones.com/pages/quality-process#collapseOne3)
You can request pictures/videos of any of our current stock. Please text or whatsapp 650-394-7310 and we will share promptly
-Ordering [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#ordering)
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+Ordering
+--------
-### [Which order process should I use?](https://2ndlifephones.com/pages/orderprocess#collapseOne1) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#which-order-process-should-i-usehttps2ndlifephonescompagesorderprocesscollapseone1)
+### [Which order process should I use?](https://2ndlifephones.com/pages/orderprocess#collapseOne1)
You have the flexibility to use both our online and offline order process. Typically, single or multi store retailers use our online order process. Our offline order process is most effective when you want to place a large order and discuss order specific pricing.
-### [Can I pay by credit card?](https://2ndlifephones.com/pages/orderprocess#collapseOne2) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#can-i-pay-by-credit-cardhttps2ndlifephonescompagesorderprocesscollapseone2)
+### [Can I pay by credit card?](https://2ndlifephones.com/pages/orderprocess#collapseOne2)
For small orders of up to $1500, you can pay by credit card. However, there is a 3.5% convenience fee when paying by credit card
-### [When will my order ship?](https://2ndlifephones.com/pages/orderprocess#collapseOne3) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#when-will-my-order-shiphttps2ndlifephonescompagesorderprocesscollapseone3)
+### [When will my order ship?](https://2ndlifephones.com/pages/orderprocess#collapseOne3)
Your order will ship next business day after your payment is received. You will receive an email and text confirmation when your payment is received. A tracking number is provided once your order ships
-### [Can I change/cancel my order?](https://2ndlifephones.com/pages/orderprocess#collapseOne4) [](https://docs.repairdesk.co/frequently_asked_questions___2ndlifephones%C2%A0#can-i-changecancel-my-orderhttps2ndlifephonescompagesorderprocesscollapseone4)
+### [Can I change/cancel my order?](https://2ndlifephones.com/pages/orderprocess#collapseOne4)
You can change/cancel your order till your order ships. For order changes/cancellations, please email [[email protected]](mailto:[email protected]) or text/Whatsapp 650-394-7310. We will get back to you within 60 minutes to confirm your changes.