Revision: 355069f229
Edited Invoice
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We understand you would want to view their details. Following are the steps below:
-1. In the left navigation menu, press the Invoice icon and you will be able to view all the Invoice.
+1. In the left navigation menu, press the Invoice icon and you will be able to view all the Invoice.
2. You can also search for a specific Invoice. Press Search and type to filter the search results.
-3. Press on an Invoice record and you will be able to preview the Invoice details.
+3. Press on an Invoice record and you will be able to preview the Invoice details.
You can take the following Actions against the Ticket from ePOS:
@@ -23,7 +23,24 @@
Sometimes customers ask for the Invoice via Email. So that the Customer can keep track of it.
-1. Go to Invoices List. Preview a specific Invoice.
-2. Press Email.
+1. Go to Invoices List. Preview a specific Invoice.
+2. Press Email.
3. Enter the recipient email, Subject, and body of the Email.
4. Press Send to trigger the Email to the respective Customer.
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+
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+**Process Refund**
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+
+A customer comes in and he says that I am facing issues with the AirPods I purchased from your store and I want to return it. So you can entertain his request by going to POS home and
+
+1. Press on Refund
+2. Search invoices by scanning or Invoice finder.
+3. Ask the customer when the purchase was made.
+4. Select the Invoice for processing the return request by pressing on the Invoice. Select the line items in the invoices and press “Proceed”
+5. The items will be added to the POS basket.
+6. Click on Issue Refund
+7. Here you can enter the refund amount.
+8. Now press Confirm and process the payment.
+9. When Payments have been processed a "Refunded" invoice will be generated**.**