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Understanding the Ticket Module
Understanding the Ticket Module

Asset and Items are two of the most powerful features of the Ticket Module; each has its own use case.

Saadi avatar
Written by Saadi
Updated over a week ago

The Ticket Module has been designed in a manner that allows for flexibility for users. Items and Assets are two of the most noteworthy features of the tickets module. Let's find out how they differ from each other.

Non Billable Item

The product will not be charged to the customer in that case but the cost price will incurred in the sales report to track your profits.

Items vs Assets


An Item can be anything that is offered by the repair store and is charged to the customer. This can include services, products and even billable special items. Let's assume that you are a jewelry repair store, the following can be considered as items.

  1. Services such as Gemstone Replacement or Chain Adjustment.

  2. Products such as Cleaner / Polisher.

  3. Special Part Orders such as Custom Chain.

  4. Anything charged to the customer using quick item such as Deposits and Inspection Fee.


A customer's property brought into a repair store is considered an asset and must be safely returned after repair.The ticket module provides an asset form and condition checklist that can be filled out to record details of what was brought in and what ultimately left the store.

Items that could qualify as assets in a jewelry repair shop include;

  1. Chains

  2. Bracelets

  3. Rings

Similarly, Assets in a computer repair shop might be;

  1. Laptops

  2. Monitors

  3. Computer Components that need repair

To sum it all, items are charged to the customer whereas assets are devices / resources owned by the customer.

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