Revision: 8d2d3888e0
Edited Email & SMS Notifications
@@ -1,25 +1,25 @@
-if any user wants to set email notification
+If any user wants to set email notification
-Click on **settings**
+1. Click on **settings**
+2. Click on the **email notification**
+3. Once email notification is open you have default emails, already set based on certain actions
+4. You can apply filters and view the desired results
+5. If you want to create a new notification
+6. Click on the **new notification**
+7. Create a new event by selecting relevant fields like when a ticket is created send email to admin and customer . You can also set time if you want a delay delivery.
+8. While creating a new notification you can create event for persons, like in one go you can create it for admin, customer and relevant employee.
+9. In _Actions_ section, choose whether you want to send an email or SMS from the **Send an** dropdown.
-Click on the **email notification**
+
-Once email notification is open you have default emails, already set based on certain actions
+1. Once you add that click on submit and continue and then the select template for email
+2. You can also send a test email.
+3. You can edit an existing notification by clicking on the **three dots** button next to it and selecting **Edit** from the dropdown.
+4. Moreover, you can cancel the scheduled email and SMS by selecting **Cancel Scheduling**. You can directly send an email to the customer by turning on the toggle designated for it.
-You can apply filters and view the desired results
+
-If you want to create a new notification
+1. You can either create a **new template** or **use existing templates**.
+2. Once you select a template you can preview the email template and click save.
-Click on the **new notification**
-
-Create a new event by selecting relevant fields like when a ticket is created send email to admin and customer . you can also set time if you want a delay delivery
-
-while creating a new notification you can create event for persons, like in one go you can create it for admin, customer and relevant employee.
-
-Once you add that ,click on submit and continue and then the select template for email
-
-You can also send a test email.
-
-You can either create a **new template** or **use existing templates**.
-
-Once you select a template you can preview the email template and click save.
+