Revision: 08144991ea
Edited Repair Ticket
@@ -1,21 +1,3 @@
-**What is a Repair Ticket?**
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-A repair ticket is more like an order sheet including customer details, product details, issues, and the decided solution. Some of the elements that a repair ticket has included:
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-1. Customer’s Name
-2. Customer’s Contact Details
-3. Device Name
-4. Device Details like Model, IMEI, Color, etc
-5. PIN Code or Password
-6. Issue Details
-7. Service Provided
-8. Items Used for Repair
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-When it comes to a POS, the ticketing system composes its heart and soul of it. If your repair POS has this module right, you are already on your way to achieving a peaceful life at your repair shop.
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### **How to create a Repair Ticket from ePOS?**
A customer came with a broken device and you want to check in the device for diagnostics:
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### **How to view and manage the Ticket?**
-1. In the left navigation menu, press the tickets icon and you will be able to view all the Tickets.
+1. In the left navigation menu, press the tickets icon and you will be able to view all the Tickets.
2. You can also search for a specific Ticket. Press Search and type to filter the search results.
-3. Press on a Ticket record and you will be able to preview the Ticket details.
+3. Press on a Ticket record and you will be able to preview the Ticket details.
4. You can press the Edit Ticket. You can edit the basic Ticket details (IMEI/Serial, Passcode, Task Type, Task Status, Due Date, Assigned To, Physical Location, and Pre-post conditions) and press Save to update the basic ticket details.
You can take the following Actions against the Ticket from ePOS:
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2. Print Label
3. Open Ticket on POS
4. Edit Ticket
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