Revision: 04ed6b8b95

Edited Repair Ticket

[email protected] edited on Jun 6, 2022, 11:21:30 AM

@@ -1,58 +1,28 @@

-**What is a Repair Ticket?**

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-A repair ticket is more like an order sheet including customer details, product details, issues, and the decided solution. Some of the elements that a repair ticket has included:

-1. Customer’s Name

-2. Customer’s Contact Details

-3. Device Name

-4. Device Details like Model, IMEI, Color, etc

-5. PIN Code or Password

-6. Issue Details

-7. Service Provided

-8. Items Used for Repair

-When it comes to a POS, the ticketing system composes its heart and soul of it. If your repair POS has this module right, you are already on your way to achieving a peaceful life at your repair shop.

### **How to create a Repair Ticket from ePOS?**

-A customer came with a broken device and you want to check in the device for diagnostics:

-1. press on "Start a Sale" → You'll be presented with a list of store verticals and brands.

-2. Select the repair vertical for which you want to book the repair job

-3. Select the Brand of the device for which the repair job is being created

-4. Select device Model

-5. Select service(s)

-6. Select device conditions

-7. Add Repair part

-8. Enter job details

-9. Add to Cart → Repair job will be added to the cart.

-10. You may also press the Heart icon to pin the service as a fav. You can access your fav by the second tap on Repairs. (First Tap -> Repairs & Tap again -> Repair Favourites)

-11. Press on Walkin Customer. → Search from the existing list of Customers or Create a new customer.

-12. In case, you want to Create the Ticket. Press the arrow icon next to the Checkout button. The icon will get replaced with Create Ticket. You can press the Create Ticket and the Ticket will be created Successfully.

-13. If you want to take payment from a customer, press on "Check Out" and take payment.

-14. You may also add the suggested upsell to the cart and sell it.

-15. Print thermal Receipt for the Customer and print the label to paste it on the device.

-16. Here you can assign the job to your technician.

+A repair ticket is more like an order sheet including customer details, product details, issues, and the decided solution. A customer came with a broken device and you want to check in the device for diagnostics:

+1. Press on "Start a Sale" → You'll be presented with a list of store verticals and brands.

+2. Select the repair vertical for which you want to book the repair job

+3. Select the Brand of the device for which the repair job is being created

+4. Select device Model

+5. Select service(s)

+6. Select device conditions

+7. Add Repair part

+8. Enter job details

+9. Add to Cart → Repair job will be added to the cart.

+10. You may also press the Heart icon to pin the service as a fav. You can access your fav by the second tap on Repairs. (First Tap -> Repairs & Tap again -> Repair Favourites)

+11. Press on Walkin Customer. → Search from the existing list of Customers or Create a new customer.

+12. In case, you want to Create the Ticket. Press the arrow icon next to the Checkout button. The icon will get replaced with Create Ticket. You can press the Create Ticket and the Ticket will be created Successfully.

+13. If you want to take payment from a customer, press on "Check Out" and take payment.

+14. You may also add the suggested upsell to the cart and sell it.

+15. Print thermal Receipt for the Customer and print the label to paste it on the device.

+16. <img src="https://drive.google.com/file/d/1P9UUnm91uDXiJXtXeesObGNnEPF06tRh/view?usp=sharing" alt="" class="screenshot">

### **How to view and manage the Ticket?**

-1. In the left navigation menu, press the tickets icon and you will be able to view all the Tickets.

-2. You can also search for a specific Ticket. Press Search and type to filter the search results.

-3. Press on a Ticket record and you will be able to preview the Ticket details.

-4. You can press the Edit Ticket. You can edit the basic Ticket details (IMEI/Serial, Passcode, Task Type, Task Status, Due Date, Assigned To, Physical Location, and Pre-post conditions) and press Save to update the basic ticket details.

+1. In the left navigation menu, press the tickets icon and you will be able to view all the Tickets.

+2. You can also search for a specific Ticket. Press Search and type to filter the search results.

+3. Press on a Ticket record and you will be able to preview the Ticket details.

+4. You can press the Edit Ticket. You can edit the basic Ticket details (IMEI/Serial, Passcode, Task Type, Task Status, Due Date, Assigned To, Physical Location, and Pre-post conditions) and press Save to update the basic ticket details.